A SMALL SUBSET OF TECHNOLOGY PROJECTS OF WEST PALM CONSULTING
We consulted with our technology clients (in computer software and hardware, IT services, storage, components, and peripherals sectors), helping them to better understand their customers, find a sustainable path to growth, and achieve cost leadership while maintaining a high-performance organization. We have completed many projects with technology clients seeking to confront the largest challenges and opportunities presented by the industry’s continuous evolution.
GROWTH
What We Accomplished
We acted as trusted advisers, supporting our clients in making strategic decisions about IT architecture shifts, emergence of new computing and communication platforms, pure technical innovation, new business models, emergence of new ways to communicate, “accessory” opportunities created in the wake of platform success, and new applications generated by business processes, and more. We helped our clients determine where to play in the future, how to benefit from increasing competitor concentration, more incremental product innovation, increasing customer segment specialization, globalization, migration to lower-cost channels, (de)regulation, architectural, platform, format, and business model shifts, the growing role of private equity firms in restructuring industry sectors facing growth challenges, and how to partner to increase revenue pools.
TRANSFORMATION
What We Accomplished
Operating software, hardware, and technology service businesses requires long-term vision and adaptability. We led cross-functional efforts to alter our clients’ financial, operational, and strategic directions to produce game-changing results. Our clients faced daunting and sometimes contradictory challenges. On one hand, new markets and competitors continued to emerge, driven by innovation around IT architecture shifts, emergence of new computing and communication platforms, pure technical innovation, new business models, emergence of new ways to communicate, “accessory” opportunities created in the wake of platform success, and new applications generated by business processes. In parallel to this continued innovation, many “older” firms of the high-tech industry are maturing, following the same classic patterns seen in other industries, such as increasing competitor concentration, more incremental product innovation, increasing customer segment specialization, globalization, migration to lower-cost channels, (de)regulation, architectural, platform, format, and business model shifts, and the growing role of private equity firms in restructuring industry sectors facing growth challenges. We developed insights that worked for our clients. Our approach and recommendations were highly customized and led to practical actions.
CUSTOMER EXPERIENCE
What We Accomplished
We helped our clients develop unparalleled customer strategies. We helped increase their customer engagement and retention while ensuring optimal service delivery, segmentation, and pricing.
ORGANIZATIONAL EFFECTIVENESS
What We Accomplished
We helped our clients align and set up their organizations to deliver on their objectives.
SIMPLIFICATION
What We Accomplished
We elevated our clients’ efficiency and effectiveness so they could better serve their customers. We developed agile technology organizations and streamlined back-end processes that pleased their customers and generated savings.
DIGITAL
What We Accomplished
We helped our clients use digital and advanced analytics to deliver on core strategy, delight their customers, and operate smarter and faster.
CAPITAL MARKETS
What We Accomplished
We linked strategy and total shareholder return to help our clients create value. We worked with our clients to build strategic plans that addressed the industry’s challenges, such as how technical and business model innovations would shape the growth of our clients’ core business; the ways in which cloud computing would impact our clients’ business; and whether our clients should consider entry into the services profit pools of the industry—and if so, how.
DEALING WITH UNCERTAINTY
What We Accomplished
We helped our technology clients decide how they would participate in industry consolidation, keep their profit pools from declining, how to deal with IT architecture shifts, how to deal with emergence of new computing and communication platforms, how to deal with pure technical innovation, how to deal with new business models, how to deal with the emergence of new ways to communicate, how to deal with “accessory” opportunities created in the wake of platform success, how to deal with new applications generated by business processes, how to deal with business boundaries in the market blurring, and which bets to make on the major ongoing technological and infrastructural transition.
CONCLUSION
What We Accomplished
We worked with our clients as an integrated team, from frontline to C-suite, to make change stick. Our team brought cross-sector expertise and key insights about how the broader technology industry was evolving. Our cross-sector expertise and global insights helped our clients compete and thrive in an industry where innovation is both an opportunity and a threat.