A SMALL SUBSET OF RETAIL PROJECTS OF WEST PALM CONSULTING
We consulted with retail companies (large chain store apparel operators), helping them to better understand their customers, find a sustainable path to growth, and achieve cost leadership while maintaining a high-performance organization. We have completed many projects with retail clients seeking to confront the largest challenges and opportunities presented by the industry’s continuous evolution.
GROWTH
What We Accomplished
We acted as trusted advisers, supporting our clients in making strategic decisions about supply chain management, sourcing strategy, store operations excellence, customer insights and segmentation, and more. We helped our clients determine where to play in the future, how to benefit from new concept and format development, store portfolio optimization, omni-channel strategy, category management, pricing and promotion strategies, localization strategy, integrated cost management, and international and emerging markets growth, along with how to partner to increase revenue pools.
TRANSFORMATION
What We Accomplished
We led cross-functional efforts to alter our clients’ financial, operational, and strategic directions to produce game-changing results.
CUSTOMER EXPERIENCE
What We Accomplished
We helped our clients develop unparalleled customer strategies. We helped them increase their customer engagement and retention while ensuring optimal service delivery, segmentation, and pricing.
ORGANIZATIONAL EFFECTIVENESS
What We Accomplished
We helped our clients align and set up their organizations to deliver on their objectives.
SIMPLIFICATION
What We Accomplished
We elevated our clients’ efficiency and effectiveness so they could better serve their customers. We developed agile technology organizations and streamlined back-end processes that pleased their customers and generated savings.
DIGITAL
What We Accomplished
We helped our clients use digital and advanced analytics to deliver on core strategy, delight their customers, and operate smarter and faster.
CAPITAL MARKETS
What We Accomplished
We linked strategy and total shareholder return to help our clients create value.
DEALING WITH UNCERTAINTY
What We Accomplished
We helped our clients decide how they would participate in industry consolidation, keep their profit pools from declining, and how to be more successful by identifying where and how to build the most value. We assisted them in growing store networks, localizing assortments, building omni-channel capabilities, launching new formats, improving cost positions, how to deal with business boundaries in the market blurring, and which bets to make on the major ongoing technological and infrastructural transition.
CONCLUSION
What We Accomplished
We worked with our clients as an integrated team, from frontline to C-suite, to make change stick. Our team brought cross-sector expertise and key insights about how the broader retail industry was evolving.