What We Did

A SMALL SUBSET OF HEALTHCARE PROJECTS OF WEST PALM CONSULTING

We consulted with healthcare companies (pharmaceutical, medtech, and payers and delivery systems), helping them to better understand their customers, find a sustainable path to growth, and achieve cost leadership while maintaining a high-performance organization. We have completed many projects with healthcare clients seeking to confront the largest challenges and opportunities presented by the industry’s continuous evolution.

We act as trusted advisers, supporting our clients in making strategic decisions about some of the toughest issues to address.
GROWTH

What We Accomplished

We acted as trusted advisers, supporting our clients in making strategic decisions about changes in their customer behavior, market dynamics, and regulatory demands, and more. We consulted with our clients to deliver better value for patients, fuel innovation, and reduce the cost and complexity of operating systems. We helped our clients determine where to play in the future, how to benefit from the full spectrum of strategy, operations, organization, and mergers and acquisitions. For all our clients, growth was an imperative—not an option. Many of our clients found it difficult to achieve sustained, profitable growth. We worked with our clients to develop and execute growth strategies that helped them achieve full potential. We helped our clients identify strategic options that strengthen their foundation, evaluate their options with discipline and rigor, and implement their chosen path. For strategies that included the rapid-growth emerging markets, we helped our clients understand the complexity of the local market and identify critical success factors, such as how to design locally relevant product offerings.

We lead cross-functional efforts to alter our clients’ financial, operational, and strategic directions to produce game-changing results.
TRANSFORMATION

What We Accomplished

We led cross-functional efforts to alter our clients’ financial, operational, and strategic directions to produce game-changing results. We collaborated with our clients to create lower-cost business models while building new capabilities to meet changing market needs. The success of our clients relied on their ability to undertake transformation and make critical decisions, typically in a complex, matrixed organization. We worked with our clients to identify the most significant decision opportunities while building enduring behaviors, measures, and incentives that fostered effective decision making throughout the organization. We helped our clients align transformation to their customer and marketplace needs, with the necessary organizational alignment to support them.

Our focus is government (Public Sector) contracting in Federal, State, and Local markets. Our expertise is BUSINESS DEVELOPMENT, CAPTURE MANAGEMENT, and PROPOSAL MANAGEMENT.
CUSTOMER EXPERIENCE

What We Accomplished

We helped our clients develop unparalleled customer strategies. We helped them increase customer engagement and retention while ensuring optimal service delivery, segmentation, and pricing. In the midst of increasing patient engagement and the shift of purchasing decisions away from the prescribing physician or the implanting surgeon, we helped our clients identify and implement game-changing improvements to product mix and pricing, go-to-market systems, service delivery, and customer advocacy strategies.

Our focus is government (Public Sector) contracting in Federal, State, and Local markets. Our expertise is BUSINESS DEVELOPMENT, CAPTURE MANAGEMENT, and PROPOSAL MANAGEMENT.
ORGANIZATIONAL EFFECTIVENESS

What We Accomplished

We helped our clients align and set up their organizations to deliver on their objectives.

We elevate our clients’ efficiency and effectiveness so they can better serve their customers / constituents and stakeholders. We develop agile technology organizations and streamline back-end processes that please customers / constituents and stakeholders and generate savings.
SIMPLIFICATION

What We Accomplished

We elevated our clients’ efficiency and effectiveness so they could better serve their customers. We developed agile technology organizations and streamlined back-end processes that pleased their customers and generated savings.

Our focus is government (Public Sector) contracting in Federal, State, and Local markets. Our expertise is BUSINESS DEVELOPMENT, CAPTURE MANAGEMENT, and PROPOSAL MANAGEMENT.
DIGITAL

What We Accomplished

We helped our clients use digital and advanced analytics to deliver on core strategy, delight customers, and operate smarter and faster. We helped our clients capture the value of IT systems and solutions that improved the performance and efficiency of key business functions. These solutions included the adoption of digital health tools, such as mobile apps, that changed the delivery and management of health care.

CAPITAL MARKETS

What We Accomplished

We linked strategy and total shareholder return to help our clients create value.

Our focus is government (Public Sector) contracting in Federal, State, and Local markets. Our expertise is BUSINESS DEVELOPMENT, CAPTURE MANAGEMENT, and PROPOSAL MANAGEMENT.
DEALING WITH UNCERTAINTY

What We Accomplished

We helped our clients decide how they would participate in industry consolidation, keep their profit pools from declining, how to deal with business boundaries in the market blurring, and which bets to make on the major ongoing technological and infrastructural transition.

Our focus is government (Public Sector) contracting in Federal, State, and Local markets. Our expertise is BUSINESS DEVELOPMENT, CAPTURE MANAGEMENT, and PROPOSAL MANAGEMENT.
CONCLUSION

What We Accomplished

We worked with our clients as an integrated team, from frontline to C-suite, to make change stick. Our team brought cross-sector expertise and key insights about how the broader healthcare industry was evolving.